Cashless Catering

We are very pleased to announce that we are installing a cashless catering system at Meadowhead in May 2019.  Letters have been sent home with the students, together with the  Parent Information Pack (a copy of which is below). Consent forms will need to be returned to school by Friday 17th May.

Frequently Asked Questions

What is a cashless system?

A Cashless Catering System is a solution which is purpose designed to meet the ever evolving needs and demands of the catering provision, required by today’s schools and academies. The Trust-e Cashless Solution allows schools to be better able to provide their students and staff with a faster, more efficient and more appealing meal service.

What is ‘biometric?’

Biometric is simply a method of identifying an individual person. The Trust-e Cashless System uses and algorithm based scan, which reads between 50 and 130 points on the finger/thumb. It is not a fingerprint in any way, shape or form and is of use only in the Cashless System.

How does a biometric system work?

The information of a student or staff member, who has been biometrically registered, is stored on a secure biometric controller within the school, which only your provider, Civica, can access with permission from the school. Once an account is created, the student or staff member places their finger/thumb on the EPOS Terminal Biometric Reader, which looks up their account and allows them to purchase items using only this method of identification.

How does my child register on the biometric system?

Registration days will take place during the week commencing 20th May. During these days, registration terminals will be placed in the school. Your child will attend at a requested time and will be required to place their finger/thumb on the Biometric Reader twice to obtain a matching template, which only takes a few seconds.

How do ‘free meal’ entitlements work?

All free meal entitlements will be entered on to the system prior to the ‘live’ day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free school meal amount. Students with FSM entitlement remain anonymous at all times as all account types are accessed in the exact same manner, regardless of whether paid for or not. Please note that any monies not spent from the daily free meal allocation will not be carried over to the next day.

Can anyone else use my child’s account?

No – due to the extensive security on biometric templates, no-one will be able to access your child’s account. As a secondary precaution, a photo image is allocated to each student, the photograph will be shown at the EPOS Terminal.

What methods of payment can be used to credit an account?

Any amount can be credited to an account by way of any of the following methods. Once an account has been credited, the monies cannot be withdrawn and must be spent on the school meal/break services.

Online Payments

We have introduced online payments in partnership with the Cashless Catering Solution. To make a payment online please go to www.sims-pay.co.uk

PayPoint

You can choose to be issued with a PayPoint card, which can be used to top up your child’s account at your local PayPoint stores. Payments via PayPoint will take up to 48 hours to be credited to the appropriate account. You can find your local stores by visiting the website below:

http://www.paypoint.co.uk/locator.aspx

How can I check the credit on an account?

This can be done by the account holder either placing their finger/thumb on the Balance Checker scanner. The current balance will then be displayed. This can also be accessed via the schools online payment facility, if applicable.

Can I change my child’s ‘daily spend limit?’

The school has set a daily spend limit of £5. This can be changed by written request to the school.

What happens if my child’s account is not in credit?

A ‘lend’ can be processed at the EPOS terminal, which will then allow a meal to be taken. This facility will allow for one transaction only. The debt must be cleared by topping up online before the student accesses the system again.


There is further comprehensive information in the Parent Information Pack at the foot of this page.  We hope your questions have been answered here, but If this is not the case please email your questions to:

cashless-catering@meadowhead.sheffield.sch.uk

  1. Cashless Catering - Parent Consent
  2. Cashless Catering - Parent Information Pack
  3. Cashless Catering - Parent Letter with FAQ
  4. Increasing school meal balance using SIMS Pay
  5. SIMS Pay - Buying guide
  6. SIMS Pay - Full guide